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Date: Fri, 4 Aug 1995 17:20:05 -0500
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To: John Gross <[e-mail]>
From: [e-mail] (Scot Perry)
Subject: Re: August LWPRO? July?
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I wrote....
If John Gross is listening people expect service from not only computer
companies (ie: your troubles) but all companies but it seems it's in short
supply these days.
This was in reference to LW pro's problems and the fact they don't return
phone calls.

He wrote...
I'm pretty much always listening....

I wrote (to him I saw no reason to bother the rest of you.)
Well I'm glad your listening and I like your magazine so I'd really like to
get the May 95 issue. I now have two september 94's I'd send you one in
trade for May 95.

So where do we go from here?

He wrote...
I would send mail to [e-mail] and explain your problemamd
request from them......


        TO THE POINT..

I don't think your really listening at all or you have a problem with
comprehension. So let me try to make it clear. I dropped $148 with the
publication your editor of I would think with a subscription price of $48.00
that would make me a slightly better than average customer this year I also
went to Newtek U another $169. I brought to your attention that I tried to
get an answer twice and was told the person I needed to speak with was busy
and they would return my call. Well what the F%*! do you think happened?
Absolutely F%*!ing nothing! Well I live in Florida and maybe your not a
where but F%*!ing Californias a toll call for me. So here I've been blown
off twice by your incompetent staff who screwed up in the first place and
what do you do blow me off again. Your attitude seems to be don't bother me
Go to the screw ups who couldn't get it right or respond in the first place
and try all over again. And by the way maybe their all busy on the phone
when I call because their incompetence level is getting a little to high and
complaints are stacking up. Or maybe your doing great and are busy SO HIRE
MORE HELP. I'm a busy man and as much as I'd like the May 95 issue I should
have received in the first place I can only waste so much money and time
pursuing it. I guess I'm just old fashioned when a customer notifies me that
my staff is not responding to their reasonable needs I take it personal. I
find out why correct it and try to insure it doesn't happen again. But I
think thats part of what service is all about. You might have tried passing
my complaint on to [e-mail] yourself and notified me and kept
your listening comment to yourself it would have taken just as much time I'd
be happy and no one would have to read this crap. I'm sure many will come to
your defense because of your position in the Lightwave elite but how many of
you people out their who are business owners would treat customers like this
and how many of you could loose a customer this easily. Theirs only one LW
Pro so I won't be canceling my subscription but its to bad the publication
is soiled by the cavalier disregard for customers complaints.

I'm Finished

Scot Perry
Artworx
813-441-4451






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